CUSTOMER COMMUNICATIONS MANAGEMENT

Transactional Communications

Best in class print and print management for multi-channel customer communications programmes

 

TRANSACTIONAL PRINT AND MAIL

State of the art print facilities with integrity built in

Print remains a key component of customer communications strategies for many enterprises, particularly in regulated sectors, even as they seek to digitise their customer engagement structures.

With over 100 years of print and mail experience, Communisis has built a reputation for ‘right first time’ customer communications across multiple channels. Our state-of-the-art print facilities have security and integrity built into their DNA and are trusted by everyone including the UK’s largest banks, insurance companies, utilities and government departments.

The full range of print and mail solutions

Our print solutions encompass the full range of customer requirements from high volume marketing-led print for tasks such as credit card balance transfer offers, to high security, personalised and real-time communications on a multi-tenanted print production and platform built for scale & efficiency

Key benefits:

  • Our facilities meet the latest information security and quality standards – trusted by some of the largest financial institutions in the world to handle their sensitive customer communications.
  • Job consolidation – using the latest software solutions we can aggregate small print jobs to achieve the efficiencies of large scale print production.
  • We can track every printed item from production to postage – monitoring at each stage and rapidly fixing any production issues.
  • Procurement and supply chain management – focused on getting the best price for every job.
  • Strong disaster recovery (DR) plans – our multi site facilities offer built-in resilience to ensure DR plans are robust.

 

DIGITAL TRANSFORMATION

If your reliance on print communications is only a necessary part of a wider transformation vision, we have a proven methodology for assessing your current digital capability, aligning this with your aspirations and creating a roadmap for change.

Our deep expertise enables us to overcome legacy IT challenges in the short term to deliver immediate benefit whilst longer term re-platforming takes place. We believe that success in digital transformation is about creating an organisation that is agile, operationally excellent, can treat its customers as individuals and works cohesively across all touchpoints.

To find out more about our approach to digital transformation please download our whitepaper.


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