Content Services

Content Services

How can organisations get better at processing their inbound communications?

At Communisis, we work across several different industries from financial services to utilities. Our diverse list of clients, partners and best in class technology is what enables us to be innovative.  

Our Content Services solution acts as a response to an inbound communication, managing a ‘’two-way’’ conversation between our client and their customers.

Inbound communications can be frustrating, with different companies having multiple methods of customer interaction. Navigating the correct channel and ensuring the right documents have been received is often over-complicated by conflicting process information, a variety of inbound addresses and a lack of communication as to where the customer is in the process. This can result in an interrupted and difficult customer journey, leaving customers feeling dissatisfied with their service provider.

Content Services can turn possible spaghetti junctions into straight lines of simple, structured inbound communications.

Our solution works across the following channels:

  • Physical Mail
  • Fax
  • Email
  • Mobile
  • Contact Centres
  • SMS

 

What does Content Services do?

There are four key stages to Content Services.

Capture: this first stage covers the design of the document in digital form. Once it’s been digitised, it is then placed in the channel that best fits the content, using our smart interpretation tools.

Process: then, documents are streamlined into the correct line of business, which enables the right two-way content transfer, between the customer and company.

Store: documents are placed securely into our digital repository, offering clients peace of mind and instant, speedy access to content.

Measure: with an interactive dashboard, the power of data analytics is available for clients to take advantage of game-changing insights to improve processes and track trends. 

 

How does Content Services work?

Content Services allows for Automatic Transcription - an instant digitisation of any inbound communications. Comprehensively interpreted and translated, ready to be part of a newly streamlined digital archive. Using the powers of automation, Content Services can critically give your employees more time to focus on challenging tasks and provide a smoother outcome for the customer.

Content Services doesn’t only digitise your inbound documents - it stratifies information and determines where a document may need to be logged – improving the efficiency of two-way customer interactions.

By allowing smart systems to take up the strain of capture, analysis & the categorisation of data streams – it gives both the customer and company peace of mind, knowing their records are stored securely and when required, are easily accessible.

Communisis are investing in the best technologies, partnering with expert Content Services specialists to deliver innovative and best in class Content Services platforms.

To start having more effective conversations with your customers please get in touch at enquiries@communisis.com or +44 (0) 20 7224 3456

Download our whitepaper on how to face into the legacy challenge.

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