Insights

Getting Beyond the Hype of AI

AI has the ability to transform the way that companies do business, but they need to understand what it is capable of and how to implement it. 

The Impact Of Regulation On Customer Communications

Customer Communications has now come to refer to any bidirectional conversation between a brand and its customer. Our report looks in to regulation, risk and using people as our best defence.

Solutions for Water Companies

Water companies received 2 million unwanted calls in 2017/18 - read our guide to reduce unwanted contact and achieve better SIM scores.

BlueCrest™ and Communisis Case Study

Communisis collaborated with the BlueCrest™ Solutions Engineering team with the goal of improving productivity and efficiency across the enterprise. BlueCrest also worked with the Communisis team to develop a forward-thinking technology roadmap.

HAS GDPR SPELT THE END OF DIRECT MARKETING?

GDPR came into force in May 2018 with companies across all sectors working hard to make sure they met the compliance requirements. Read more with our whitepaper on the impact of GDPR on direct marketing.

Using data in a post-GDPR world

Sue MacLure, Head of Data, speaks to Business Reporter about how to use data in a post-GDPR world.

How to create differentiated thought leadership

Insight-rich thought leadership is a great way to showcase your asset management expertise and capture the attention of investment decision-makers. But with everyone talking about the same things, how can you stand out? 

Maximise your investment in CX improvement

Recent analysis from Keypoint Intelligence/Infotrends on behalf of Communisis suggests that large enterprises across banking and insurance are making headway in removing some of the friction in their customer journeys and improving their customers’ ability to complete their missions. 

7 STEPS TO A STRONGER CUSTOMER COMMUNICATIONS STRATEGY

Don’t waste resources building the legacy system of the future…

PATHWAY TO BETTER CUSTOMER COMMUNICATIONS

How do you ensure your marketing materials are delivered at the right time, are always accurate, on-brand and on-message? Discover a better way of working.

CALLING ALL LIFE INSURERS

Are you being fair to your customers? Legislation now means you must be fair to old and new customers alike. How do you measure up?

FOR CHANGE THAT STICKS, FOCUS ON OUTCOMES NOT TRANSFORMATION

Set your transformation around the highest order vision that you can gain alignment around, but don’t fail to be realistic. You might even consider hiring a ‘Chief Realism Officer’.

You’ve viewed 12 of 24 products

Load more

We use cookies to ensure that we give you the best experience on our website. By continuing to browse the site you are agreeing to our use of cookies.

Find out how we use cookies