Insights
Filter content
The Impact Of Regulation On Customer Communications
Customer Communications has now come to refer to any bidirectional conversation between a brand and its customer. Our report looks in to regulation, risk and using people as our best defence.
Solutions for Water Companies
Water companies received 2 million unwanted calls in 2017/18 - read our guide to reduce unwanted contact and achieve better SIM scores.
BlueCrest™ and Communisis Case Study
Communisis collaborated with the BlueCrest™ Solutions Engineering team with the goal of improving productivity and efficiency across the enterprise. BlueCrest also worked with the Communisis team to develop a forward-thinking technology roadmap.
HAS GDPR SPELT THE END OF DIRECT MARKETING?
GDPR came into force in May 2018 with companies across all sectors working hard to make sure they met the compliance requirements. Read more with our whitepaper on the impact of GDPR on direct marketing.
Using data in a post-GDPR world
Sue MacLure, Head of Data, speaks to Business Reporter about how to use data in a post-GDPR world.
How to create differentiated thought leadership
Insight-rich thought leadership is a great way to showcase your asset management expertise and capture the attention of investment decision-makers. But with everyone talking about the same things, how can you stand out?
Maximise your investment in CX improvement
Recent analysis from Keypoint Intelligence/Infotrends on behalf of Communisis suggests that large enterprises across banking and insurance are making headway in removing some of the friction in their customer journeys and improving their customers’ ability to complete their missions.
7 STEPS TO A STRONGER CUSTOMER COMMUNICATIONS STRATEGY
Don’t waste resources building the legacy system of the future…
PATHWAY TO BETTER CUSTOMER COMMUNICATIONS
How do you ensure your marketing materials are delivered at the right time, are always accurate, on-brand and on-message? Discover a better way of working.
CALLING ALL LIFE INSURERS
Are you being fair to your customers? Legislation now means you must be fair to old and new customers alike. How do you measure up?
FOR CHANGE THAT STICKS, FOCUS ON OUTCOMES NOT TRANSFORMATION
Set your transformation around the highest order vision that you can gain alignment around, but don’t fail to be realistic. You might even consider hiring a ‘Chief Realism Officer’.
HOW TO SURVIVE THE CCM ‘LEGACY LEAP’
Legacy transformation can give enterprise nightmares, but it needs to happen. It’s called ‘legacy’ for a reason, after all. Explore more with Adrian Odds, our Director of Market Strategy and Proposition.