CUSTOMER EXPERIENCE

Communisis, here to help

Justin Aldrich, Enterprise Sales Director

Communisis has a proud track record of bringing efficiency, cost effectiveness and customer impact to our client relationships - supporting both tactical and strategic objectives. And that role has never been more vital than it is today.

Communisis is proud to be part of the UK Governments Critical National Infrastructure programme and we have been designing, printing and delivering mission critical communications to almost every household in the UK for many years.

Our Site Inter-Operability model was built with business continuity at its heart, so we are perfectly placed to help our clients secure that same level of continuity and reassurance.

Businesses are faced with new and sudden operational demands such as the need to distribute urgent mail, enable employees to work from home and digitising inbound mail, all while maintaining existing channels. And they have to do this at speed.

Our Client Services teams are working round the clock to bring the latest tech and communication tactics to our clients to help them through the Coronavirus crisis.

Whether it is supporting a fast, large scale, omni-channel customer mailing project, digitising an inbound mailroom or delivering a hybrid mail function to keep employees and customers connected, Communisis has the tech and the capability to deliver.

We are confident in our abilities but it is always reassuring to know that our customers recognise it too:

- “A big thank you for providing exceptional support over last couple of months, working in a truly agile way in the ever-changing situation and reacting in short timeframe.”

- “Your account managers as usual go above and beyond to support. They've helped our team land multiple changes to documents to meet regulation timelines and without their support I know this would not have happened on time.”

- “As always, the team at Communisis are on top of it, especially during these challenging times. We are all working together really well to keep campaigns going out the door. Keep up the fantastic work (and stay safe).”

- “The entire Client Services team have been outstanding over the last month, supporting us with a huge volume of activity in very short timeframes. They have been amazing and are a credit to your company.”

It’s what we’ve always done but our capabilities really have come into their own in this crisis and if your organisation is coming under pressure with customer communications, we’d love to talk and relieve some of that pressure. 


Transform your Customer Communications

Hybrid Mail

The everchanging landscape of the workplace means that businesses need to quickly adapt their way of working in order to provide customers with their usual communications - Hybrid Mail from Communisis allows you to do just that.

Digital Mailroom

Digital Mailroom from Communisis can cut costs while using technology to improve customer experience and internal processes.  Currently, most emails or physical mail is read, categorised and sorted manually, but we use machine learning processes to help sort mail quicker – giving back time to focus on other business-critical activity. 

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