The insurance market is in the midst of a digital revolution. This is fundamentally changing the balance of power between companies and their customers. A Global insurance Company partnered with Communisis in a six-year deal to drive digitalisation throughout their business, helping them achieve their vision of a seamless customer experience.
The contract implementation was exceptionally complex, requiring simultaneous implementation of seven distinct service lines: marketing print, warehouse & logistics, creative services, outbound business critical communications, inbound communications, postal management and a CRM technology solution - all successfully implemented within an exceptionally tight timeframe, across five separate business units, a TUPE requirement of 110 staff, with a single go-live date.
Communications transformational planning is now underway; consistent, relevant and real-time customer correspondence will give our client a competitive advantage in an ever-changing insurance market.Get in touch