Research: Paper still valued for documentation

8 April 2010

Research from Communisis reveals that three quarters of consumers continue to receive hard copy statements from their financial services and utility suppliers.

The consumer omnibus survey, through fastMAP, revealed that almost half of people (49 per cent) continue to want paper statements to keep a handle on their finances and file for their records.

Interestingly, one in seven people (15 per cent) cited the case for paper statements because they either do not trust or do not use online banking. Men showed a higher propensity for online documentation than woman (13 per cent of men not trusting or banking online versus 16 per cent of women), but in general paper statements were found to be more popular with men than women (53 per cent, men, 47 per cent, women).

The majority of respondents (54 per cent) were found to receive between one and three paper statements every month. Yet over a quarter (27 per cent) was found to be sent between four and six statements through the post. 8 per cent receive over seven hard copy statements, up to 15 per month and only 11 per cent do not receive any, preferring to deal with their paper work online. Only 9 per cent of consumers said the reason they continue to receive statements through the post was because they had not been given the option for digital delivery by their supplier, suggesting that consumers are receiving paper statements through choice due to perceived convenience.

Download PDF document - pdf 198K

Previous Next