NHS Pensions sign Prolog and Communisis for ‘Choice’ campaign

26 May 2009

NHS Pensions has signed outsourced services specialist, Prolog, and Leeds-based communications solutions business, Communisis, to provide multi-channel communications support for ‘Pensions Choice’, which gives more than 1.3 million NHS employees the opportunity to transfer their pension benefits from the 1995 Section to the 2008 Section which has a later normal retirement age of 65.

Beginning in May 2009, Prolog will support the delivery of ‘Choice’ through literature fulfilment, e-broadcasting and multi-channel customer service to members, including in-depth telephone help and advice. Communisis, an industry leader in data scanning and digital document production, will undertake high-volume direct mail of pensions information to scheme members.

Coming hard on the heels of a six-year contract for integrated Publication Production, Management and Delivery awarded by the Department for Children Schools and Families (DCSF) in April 2009, this is the second substantial government business win this year for the Prolog and Communisis partnership.

Prolog Sales Director Ian Dignum commented: “The NHS has the largest centrally administered public service pensions scheme in Europe. By choosing Prolog and Communisis to support Pensions Choice, it will benefit from a single, centrally managed solution to a complex, sensitive and sustained communications and distribution operation.

“The contract delivers a clear statement of Prolog’s ability to deliver total business solutions; and is a further example of how synergy between two expert communications providers, both leaders in their respective fields, can bring highly tangible advantages for key government departments and, in this case, their employees. ”

Communisis Managing Director, Alistair Blaxill, said: “Through our partnership with Prolog, NHS Pensions can combine the businesses strength and expertise of data driven transactional communications, document production and multi-channel delivery. This contract win demonstrates our commitment to support the public service sector with a range of services that can help improve their communication processes and delivery.”

Pensions Choice will get under way in England and Wales at the end of May when scheme members receive initial notification with their pay slip and is expected to take three years to complete.

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