DCSF embrace new technology for publication production, management and delivery

28 April 2009

Outsourced fulfilment provider, Prolog, and communications solutions business, Communisis, are to support the Department for Children, Schools and Families in its drive to utilise technology and enhanced channels of communication to deliver key messages to a wide and varied audience.

Over a six-year contract starting in May 2009, Prolog and Communisis will be providing an integrated managed service for all DCSF publication production, management and delivery.

The new contract, which has digital asset management and online print procurement among its many technology-led features, cuts up to 20 per cent a year from DCSF production costs. This is achieved whilst giving the Department and its stakeholders significantly greater visibility and control over their publication production and delivery cycles.

Prolog Managing Director Robert Audley commented: "This significant business gain opens a new chapter in terms of the breadth of service that Prolog can offer.

"Communisis is one of Europe’s leading multi-channel communications providers, and our partnership brings together innovation in end-to-end publications production with advanced delivery and supply chain solutions. Together, we will be helping DCSF to provide exemplary customer service and to meet its government sustainability targets."

Communisis Executive Director, Alistair Blaxill, added: "DCSF will stand to benefit hugely from the synergies that Prolog and Communisis can offer as a partnership. We are delighted to provide our business process expertise and production efficiencies to this contract. Our ability to deliver communication solutions beyond print has been recognised as a key differentiator."

Existing print suppliers to DCSF are being encouraged to seek accreditation under the Communisis sourcing model so they might continue to produce some of this work.

The award of a significantly expanded contract opens a new chapter in the 11-year relationship between DSCF and Prolog, which began with the provision of traditional multi-channel contact centre services, fulfilment, mailings and data management.

More recently, Prolog has supported DCSF in the adoption of more complex specialised services, including full real time integration with the DCSF catalogue system, online shops for publications users and e-broadcast services to schools.

Prolog’s partnership with Communisis represents the next stage in a process that exemplifies the value of private sector initiative in supporting Beacon status among major government departments, and demonstrates how new ways of sourcing and managing communications can improve customer service, deliver departmental objectives and reduce costs.

Author: Marketing

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